Location

13025 - 156 Street NW
Edmonton AB, Canada

Open Hours

Monday-Friday:
8.00 am - 5.00 pm

Customer Enquiry

780.490.5600

Service

Prioritized Calls / Technical Support

  • No 1-800 #s
  • No Call Centres
  • All Local Support

Customer Service Support

  • Satisfaction Plus Program
  • Maximum 4 Hour Response Time
  • Response/Repair Average for 2018 was 1.33 Hours
  • Telephone diagnostics/customer call assistance
  • Designed to maximize uptime and minimize downtime; not just response time

Parts/Supply Inventory & Distribution

  • In-Stock Local Parts and Supplies
  • 30% of our inventory solves 85% of all problems
  • In-district inventory solves 97% of all problems
  • Emergency orders anywhere within 24 hours

Total Call Process

  • Preventative maintenance
  • Proactive rather than Reactive
  • Retrofits and Firmware
  • Firmware Updates as they are released
  • No additional cost to you for retrofits
  • Protect original investment

Service Technician Expertise

  • Service procedures continually updated
  • Tenured Service Technicians with experience in Digital B&W, COLOUR MFP’s and other office product
  • Product specific training
  • Geographically located for maximum efficiency